Service Commitment
We take our responsibilities as a matching platform seriously. Here is exactly what we promise to every trainer and client on FitZone HK.
Verified Identities
Every trainer and client is identity-verified before their profile is activated. Trainers must provide valid certifications. We cross-check all credentials manually.
Contact Privacy Protection
Phone numbers and personal contact details are never publicly displayed. They are only released to confirmed matches exactly 1 hour before a scheduled session. No exceptions.
Transparent Pricing
We charge a single, transparent administration fee for the first session only. There are no subscription plans, hidden charges or ongoing commissions. What you see is what you pay.
Prompt Matching
We aim to present your first match within 7 days of profile approval. If no match is found within 30 days, you are eligible for a full refund of any fee paid.
Responsive Support
Our team is available via WhatsApp and email during business hours (Mon–Sat, 9am–7pm HKT). We aim to respond to all enquiries within 4 hours.
Fair Dispute Resolution
If either party experiences an issue with a session or match, we will mediate fairly and act in good faith. We reserve the right to deactivate accounts that violate our community guidelines.
Platform Rules for All Members
Do not share contact details outside of the platform before the official 1-hour reveal window.
Sessions must take place in reputable, publicly accessible gym facilities in Hong Kong.
Any form of harassment, discrimination or unprofessional behaviour will result in immediate account suspension.
Trainers must honour confirmed session bookings unless exceptional circumstances arise (with proper notice).
Clients must arrive on time and communicate any cancellations at least 24 hours in advance.
FitZone HK is the agent for the first session only. Subsequent arrangements are between trainer and client.
Limitation of Liability
FitZone HK acts solely as a matching and booking agent. We are not responsible for the quality or outcome of training sessions, any injuries sustained during sessions, or disputes arising from arrangements made directly between trainer and client after the first session. All training activities are at the participant's own risk. Trainers are responsible for maintaining valid certifications and professional indemnity insurance.
Last updated: March 2026 · FitZone HK · Hong Kong SAR